Terms and Conditions for Registration to OrthoED Program


The payment or promise of any payment of any fee to the OrthoED Institute (“Company”) for any service or part thereof (including any extra paths such as but not limited to the "Postgraduate Diploma In Orthodontics") is deemed to be a binding agreement that you will attend the course and adhere to all the conditions as set out below in clause 2, 3 and 4.

1.1 Paid in Full

Any services purchased using the Payment in Full option must be fully paid, in advance, prior to receiving any learning material, content, bonus offers or the ability to attend face-to-face modules.

1.2 Payment Plans

Any services purchased using any payment plan option (inclusive of any payment option that is not considered a Payment in Full) must be set up using a Direct Debit. The purchaser agrees to submit all required information for Direct Debit authorisation through our payment facility.

Additional surcharges including, but not limited to bank charges, service fees, merchant fees or card surcharge fees may be passed onto the customer at the discretion of the Company.

Any unpaid or overdue fees will result in suspension or cessation of any services from the OrthoED Institute including but not limited to attendance at any course module, access to OrthoED or OrthoED related websites, attendance at any webinar, provision of treatment planning services, fabrication of indirect bonding trays or providing orthodontic supplies or ongoing patient support.


2.1 Cancellations by the OrthoED Institute

In the event a course is cancelled by the Company, then customers who have paid for that course will be entitled to a refund of 100% of the amount they paid. For the purposes of this clause, a course is cancelled where a substitute or alternative is not offered.

For Face-to-Face courses, a substitute may include, but is not limited to, an online live streaming of the course.  

For Face-to-Face courses, an alternative may include, but is not limited to, access to a pre-recorded video of the course with the option to attend the next available Face-to-Face module.

2.2 Cancellations by the Customer

In the event a customer voluntarily withdraws from the course and wishes to cancel their enrolment:

Paid in Full Customers

Customers who have paid in full for a course and:

- Cancel 150, or more, days prior to the commencement of their course will be provided 100% refund on fees they have paid.

- Cancel between 60 and 149 days prior to the commencement of their course will be provided 50% refund on fees they have paid.

- Cancel less than 60 days prior to the commencement of their course will not be entitled to a refund. They will receive a credit to use towards other services provided by the Company.

Customers must provide their intention to cancel or withdraw from the course via written notice to the Company.

Post Graduate Diploma

Payment in Full Customers enrolled in the Post Graduate Diploma who withdraw from their course will be entitled to the following refund:

- Customers who have completed four modules or less, will be entitled to a refund of 100% of the amount they paid, less $1,800

- Customers who have completed five modules or more, will be entitled to a refund of 100% of the amount they paid, less $3,600

Payment Plan Customers

Customers paying for their course in instalments using a payment plan option may be eligible to, at the discretion of the Company, have their payment plan cancelled. For Customers to be eligible, they must have paid the minimum number of payments, determined using the following formula:

Total number of payments in full payment plan (24 unless stated otherwise)

Total Modules in Course x Number of modules used by Customer to date

With reference to the abovemetioned formula, the 'Number of modules used by Customer to date' includes, but is not limited to:

- Modules registered by Customer, either face-to-face or online;

- Modules attended by Customer, either face-to-face or online; or

- Modules where learning materials, either hard or soft copy, have been made available to the Customer

Customers must provide at least 30 days written notice.

First instalments and/or deposits are non-refundable. These include, but are not limited to:

   1. Deposits paid for special offers, including pre-launch specials

   2. Deposits paid to secure your place in any intake year

   3. Any other payment to secure a position in an intake or course offered by the Company

2.3 Changes in Payment of Fees option

Customers who choose the Payment in Full option, and the customer's funds have been received by the Company, can not change to the Payment Plan option.

Customers who choose the Payment Plan option may only change to Payment in Full if they have made one payment/instalment only. If the Customer has made two or more payments/instalments, they can not change to the Payment in Full option.

Post Graduate Diploma

Payment Plan customers enrolled in the Post Graduate Diploma who withdraw from their course will not be entitled to a refund for any prior amounts paid.

2.3 Pandemics

The Company will not be responsible for any changes in the provision of any of its courses or service offerings that occur as a result of a pandemic(s), including but not limited to COVID-19. The Company may have to cancel or reschedule courses, due to:

- Enforceable Government Directions

- Lockdowns

- Flight restrictions

- Any other Federal, or State, government direction(s)

- Any situation that the company thinks may affect the health and safety of its members.


You acknowledge and agree:

a: that we are not responsible for the learning outcomes of the education resources provided in the Course Materials and you acknowledge that the results of implementing the techniques set out in the Course Materials may vary from patient to patient and business to business;

b: that the Australian Competition and Consumer Act 2010 (Cth) as amended from time to time and other similar Australian State and Territory legislation may provide you with certain rights and remedies in respect of goods and services provided to you by us which cannot be excluded, restricted or modified (“statutory rights”). We do not exclude any such statutory rights, but exclude all other conditions and warranties specified or implied by custom, law or statue;

c: that to the fullest extent permitted by law:

i. all information and materials contained in the Materials is provided “as is” and without warranty of any kind, express or implied;

ii. all implied warranties as to merchantability and fitness for a particular use or purpose are excluded; and

iii. we make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of any information in the Materials;

d: that our liability for the breach of any warranty or condition which cannot by law be excluded will, at our option, be limited to the following:

a. in the case of services supplied by us:

i. the supply of the services again; or

ii: the payment of the cost of having the services supplied again; and

b. in the case of goods supplied by us:

i. the replacement of the goods or the supply of equivalent goods;

ii. the payment of the cost of replacing the goods or the supply of equivalent goods; or

iii. the payment of the cost of having the goods repaired;

e: that under no circumstances (including but not limited to any act or omission on our part, our servants or agents) will we or our employees, directors, officers or associated companies be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use of the Materials or any part thereof.


a: This Agreement is personal to you, and may not be assigned, transferred, or notated by you to any other party. This Agreement may be assigned by us to another party upon written notice to you provided that the terms of the Agreement remain the same or substantially the same.

b: This Agreement is governed by the laws of the State of Victoria, Australia, and the parties submit themselves to the non-exclusive jurisdiction of the Courts of that State.

c: In the event of the invalidity or any part or provision of this Agreement that invalidity shall not affect the enforceability of any other part or provision of this Agreement. The conditions and every part of the conditions contained in this Agreement shall be construed so as not to infringe the provisions of any legislative enactment (“Act”) whether State or Federal. If any condition on its true interpretation does infringe any Act or if any provision of this Agreement is invalid, that condition or part of the condition shall be read down to such extent as may be necessary to ensure that it does not infringe the Act so as to give it a: valid operation of a partial character. Should a condition to be read down pursuant to this clause not be capable of reading down it should be deemed to be void and severable from this Agreement.

b: This Agreement constitutes the entire agreement between the parties in regard to the Program and supersedes any prior representations, understandings or arrangements given or made by the parties whether orally or in writing.

c: This Agreement may not be altered or modified other than by a subsequent written agreement signed by the parties.

d: Nothing in this Agreement will be deemed to constitute a partnership or joint venture between the parties.

e: Any waiver of any provision or condition of this Agreement must be in writing and is effective only to the extent in such writing specifically set forth. A waiver by either party of a breach of the other party of any covenant obligation or provision in this Agreement contained or implied will not operate as a waiver of another or continuing breach of the same or of any other covenant obligation or provision in this Agreement contained or implied.

f: You acknowledge and agree that in addition to being subject to copyright, the Materials and all parts thereof constitute our trade secrets and confidential information and IP and you agree not to disclose any such information or Materials to any third party other than as expressly authorised in writing by us.


5.1 General


Twelve months complimentary case support (not including Video Case Support) is included with all purchases of the two-year Mini Master’s Program. Complimentary case support will expire on 30th June of the second year of the Customer’s course. For example, if the Customer commences their course in March 2022, they will receive complimentary case support until 30 June 2023.  

To access further case support, customers must pay in advance of any support being received and have the follow payment options:

  • Single Case Access - customers that require case support for a single case
  • Monthly Access – customers will be invoiced, in advance, for monthly access to case support. Where the monthly option is chosen, customers must remain on the monthly subscription for a minimum of three months. Customers must give 30 days' written notice if they wish to cancel their monthly subscription. Monthly Access Customers who cancel their subscription, must wait three months before they can register again for Monthly Access case support. If they require case support assistance sooner, they may register for Single Case Access, or Yearly Access.
  • Yearly Access – customers will be invoiced, in advance, for 12 months access to case support
  • Video Case Support – customers that require face-to-face consultation, via online video (ie Zoom, Teams, Skype). Multiple cases may be addressed during the video call and customers will be billed in 30-minute blocks.

5.2 Warrant of the Customers

The Customer warrants to the Company that:

  • they are an accredited and registered Dental Practitioner with APHRA
  • they must be the one to finally approve a case for the commencement of treatment
  • they are liable for the outcome of the case.
  • they are not aware of anything which could affect their ability to comply with the terms of this Agreement.
  • there is nothing in relation to the Customer which would adversely affect the Company or reputation.

5.3 Indemnity Clause

The Customer indemnifies the Company, and any employee, officer, contractor, or agent of the Company and holds the Company and its Associates harmless from and against:

  • Any loss which may be asserted against or suffered or incurred by the Company and its Associates in any way from or in connection with:
  • The Provision of the Services;
  • A breach of this Agreement by the Customer;
  • Acts or Omissions (including negligence) of the Customer;
  • Any violation of Applicable Laws by the Dentist, whether before, on or after the date of this Agreement, or;
  • Any claim by any person against the Company to the extent that such a Claim arises out of:
  • A breach of this Agreement by the Customer;
  • Acts or Omissions (including negligence) of the Customer or;

5.4 Limitation of Liability